In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies, safari companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We may use your information for the purposes set out in our data protection notification with the Office of the Information Commissioner. We may disclose the same to companies in the Tulip tours and travel for business purposes and to companies who act as data processors on our behalf. Some of your information may be ‘sensitive personal data’ such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking).
Telephone calls made to and from our Contact Centers may be recorded and monitored for the purpose of quality assurance, training, security and for business purposes.
Direct Marketing Material We would like to hold your information (including any email address), where collected by us, for our own future marketing purposes (for example to inform you of promotional/competition offers, to help recognize and service a potential booking on our website or to send you our brochure).
If you have given us, your consent, from time to time we may contact you by post, phone, e-mail or electronic messaging services with information about products and services (including discounts and special offers) we think will be of interest to you.
We may also use your email address to keep you up to date about special offers and promotions via social media. We may also send you such information about other companies’ products and services that may be of interest to you. We may disclose your information to third parties, like data processing companies, who may provide marketing services on our behalf. You will not be directly contacted by third parties as a result of giving us your details. If you want to change the consents you have given to Tulip tours and travel, you can do this at any time by contacting us directly at either of the following: By Email on our contact or booking page.
Whichever way you contact us, Please provide the following information: Full Name – Title, First name + Surname, Full address including postcode, Full email address, Request details.
We will Endeavor to update your record as soon as we possibly can. Of course, if you tell us that you do not wish to receive marketing, you may still receive transactional and service based communications confirming and servicing any bookings you make with us.
Where we do collect your personal information, it is stored in our secure databases at a secure address to prevent unauthorized access. Our systems are configured with data encryption or scrambling technologies and industry standard firewalls. When you send information to Virgin over the internet, your data is protected by secure socket layer technology to ensure safe transmission. You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you (for which we may charge a fee). Any request should be addressed to Customer Services.
If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.
Worried about providing us with information online?
Let us put your mind at rest…
Here at Tulip tours and travel, we are committed to protecting your privacy online, as highly as we would with your customer information in any of our systems. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. We collect information about visitors to our website for general reporting, to improve future content and to help recognize and service a potential booking.
What we collect and why
When making an online booking
Here the information we will ask you for includes your name, contact details such as phone and email, and credit card details. We need all this information to process a booking for you and in order to be able to contact you if we need more information or if there are any changes to our programme. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law.
When requesting a brochure online
We need your name, email and postal address so we can send you the brochure. If you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. With tuliptoursandtravel.com, YOU are always in control of your personal information, if at any time you wish us to stop contacting you then contact us:
When signing up for e-mail updates
This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law.
What are cookies and do we use them?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. For more information on cookies and how they are used on the Tulip tours and travel website, please click here.
Links to other websites and their security and privacy policies
In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites. We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy.