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We have the following cancellation conditions:

Gorilla Permits in Uganda (rules by Wildlife Authority!)

91 days before tracking
70% refund
90-46 days before tracking
50% refund
45- 9 days before tracking
25% refund
8-0 days before tracking
no refund

Gorilla Permits in Rwanda (rules by ORTPN Rwanda!)

30 days before tracking
80% refund
30- 1 days before tracking
no refund

Camping Tours

0% (you pay on arrival)

Individual Tours and Simple Guesthouse Tours

90-45 days before starting 70% refund (30% will be charged)
45-10 days before starting 60% refund (40% will be charged)
10-1 days before starting 0% refund (100% will be charged)

Luxury Tours

45 days before starting 70% refund (of the advance payment)
45- 10 days before starting 50% refund (of the advance payment)
10-1 days before starting
0% refund

Tailor-Made Tours

Depends on the tour.

Car Hire

0% (you pay on arrival)

Other Conditions

1. If you cancel the 3 Days Gorilla Special but still need your permits, we charge a handling fee of USD $50 per person.

2. If you cancel any other tour but still need your permits, we will charge 20% of the total tour price.

3. If you book the tour with chimps, please note we always have to pay for the permits in advance, so if you cancel we will have to deduct the money for the chimp permit (USD $150 per person).

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